OLUDARE OLUWATOBILOBA EZEKIEL

Customer Service Professional

About

Uniquely experienced customer service professional with extensive corporate experience and a proven ability to deliver top-quality service. Skilled in problem-solving, diplomacy, motivation, and providing strategic customer service management, including addressing inquiries and maintaining accurate customer data and information. Highly adept at customer retention, satisfaction, support, and administrative duties, with a strong background in personnel management. Excellent communication skills and a proven ability to thrive in dynamic, multifaceted work environments. Possess good knowledge of Al, leveraging innovative technologies to optimize workflows and enhance customer experiences. Passionate about human resources, coordination, and performance management, with a commitment to driving business objectives and fostering growth. Seeking an opportunity in a challenging and engaging environment to contribute my skills and experience toward achieving organizational success and stability.

Work Experience

OFFICE SECRETARY

LIVING FAITH CHURCH

Dec 2025 - Present

  • Answered phone calls and redirected them when necessary
  • Efficiently managed the daily/weekly/monthly agenda and arranged new meetings and appointments
  • Prepared and disseminate correspondence, memos and forms
  • Filed and updated contact information of employees, visitors, suppliers and external partners
  • Supported and facilitated the completion of regular reports
  • Developed and maintained an excellent filing system
  • Checked frequently the levels of office supplies and placed appropriate orders
  • Made travel arrangements for pastors and other leaders
  • Documented expenses and hand in reports
  • Undertook occasional receptionist duties and received commendations

CUSTOMER SERVICE REPRESENTATIVE

LOTUS BANK LIMITED

Dec 2025 - Present

  • Providing prompt and professional responses to customer complaints via chat, phone and email.
  • On-boarding of corporate and individual customers, keeping detailed records of customer interactions, feedback and taking ownership of their issues and following through to resolution.
  • Offering accurate information about product and service while collaborating with internal teams to enhance customer experience.
  • Escalating complex issues to the appropriate team and following up with customers to ensure resolution and satisfaction.
  • Analyzing customer feedback and finding the best lasting solutions for them and escalate when necessary; prepared and monitored customer database.
  • Developed a proper filling system for customer's account opening packages and Managed KYC processes and documentation.
  • Demonstrating professional etiquette and manners, improved 30% positive feedback.

Education

COMPUTER SCIENCE AND TECHNOLOGY

Crawford University, IGBESA

Jan 2024

COMPUTER ENGINEERING

Gateway (ICT) Polytechnic, SAPAADE

Jan 2019

Certificates

Certificate Sustainability Training and E-Learning Program (STEP)

NYSC Discharged Certificate

Proficiency Certificate in Health Safety and Environment

ALX AICE PROGRAM(CAREER ESSENTIAL)

Jan 2024

The Chartered Institute of Bankers of Nigeria

Jan 2022

Certificate of Achievement

World Bank Group

Jan 2022

Global AML For Nigeria

Bank's Academy

Jan 2022

Certificate of Participation Int'l Capacity Building and Management Development (ICBMD)

Jan 2020

Skills

Office Administration

Excellent communication (oral and written)

Report/Research Presentation

Time Management.

Thorough, detailed and precise.

People skill

Adapt to changing work environment.

Social Media Exponent.

Microsoft office essentials

Great interpersonal communication

Customer Service Management

Knowledge of Artificial Intelligence (AI)